Privacy Policy
Medzenlink respects your privacy and is committed to protecting personal information shared while using the healthcare discovery and physical appointment marketplace.
1. Information We Collect
We may collect information that you directly provide or allow us to access while using the platform, including:
- Full Name
- Email Address
- Mobile Number
- Location, when you choose to share it with permission
- Appointment and booking information
- Device and browser information where applicable for platform performance and security
2. Why We Collect This Information
Medzenlink collects information only for legitimate business purposes related to the service experience, including:
- User account management
- Appointment booking and scheduling
- Provider communication and booking coordination
- Platform security and fraud prevention
- Service improvement and user experience enhancement
- Customer support and issue resolution
3. How We Use Personal Information
We use personal information to support the core marketplace experience, including helping users discover providers, create and manage bookings, receive service updates, and communicate with relevant parties regarding appointment activity.
We may also use information to improve platform quality, monitor misuse, maintain safety, and respond to support requests.
4. Data Protection and Security
User information is protected using industry-standard security practices designed to reduce unauthorized access, misuse, alteration, or disclosure. While no service can guarantee absolute security, Medzenlink applies reasonable and responsible measures to safeguard information handled through the platform.
5. Information Sharing
Medzenlink does not sell or rent users' personal information. Information may only be shared when necessary to operate bookings, assist with support, comply with applicable law, protect users, or maintain platform integrity.
6. User Rights and Choices
Users may request updates to their profile information or request account deletion, subject to applicable legal, regulatory, operational, or security requirements.
Users may also manage location permissions and certain browser-level privacy controls directly through their device or browser settings.
7. Healthcare Information Boundary
Medzenlink does not create or manage medical records, diagnoses, prescriptions, or treatment information. Any consultation, diagnosis, treatment, prescription, or clinical record belongs solely to the independent healthcare provider who delivers the service.
8. Retention of Information
We retain relevant account and booking information for as long as reasonably necessary to operate the platform, maintain records, resolve disputes, support safety, and comply with applicable legal obligations.
9. Changes to This Privacy Policy
Medzenlink may update this Privacy Policy from time to time to reflect business, regulatory, or operational changes. Continued use of the platform after updates means the revised policy applies from the updated date shown above.
10. Contact
If you have privacy-related questions, concerns, or account requests, please visit the Contact Us page.